Is Igloo Energy Safe? A Comprehensive Review

how safe is igloo energy


Choosing an energy supplier for your home can be a daunting task, especially with the ever-growing number of energy companies in the UK market. With concerns about financial stability, customer service, and green energy becoming more prominent, it’s crucial to make an informed decision. In this article, we’ll explore Igloo Energy, a relatively new player in the energy market, and answer the burning question: is Igloo Energy safe?

The Company: Igloo Energy

The beginning

Founded in 2016, Igloo Energy is a Southampton-based energy supplier committed to providing simple, affordable, and efficient energy services to its customers.

Igloo Energy’s mission

Igloo Energy aims to help customers lower their energy bills by providing energy-efficient solutions, leveraging technology to create a seamless user experience and prioritising sustainability.

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Igloo Energy’s Tariffs

Pioneer tariff

Igloo Energy offers a single variable tariff known as the Pioneer tariff. It’s designed to be simple, flexible, and transparent, with competitive rates and no exit fees. The pricing structure encourages customers to reduce energy consumption, resulting in lower bills and a smaller carbon footprint.

Smart home tariff

Igloo Energy also offers a Smart Home tariff for customers with smart meters. This tariff provides personalised energy insights and tips on reducing energy consumption, helping customers save even more on their energy bills.

Customer Service

Igloo Energy is known for its excellent customer service. Their responsive and knowledgeable team is available via phone, email, and social media to address customer queries and concerns. They have a customer-first approach and are committed to resolving any issues as quickly as possible.

Billing and Payments

Igloo Energy provides monthly billing, ensuring accurate and up-to-date information on energy usage. Customers can choose from various payment methods, including Direct Debit, bank transfer, or debit/credit card payments. Payments can also be managed through the Igloo Energy App.

Switching to Igloo Energy

The switching process to Igloo Energy is simple and hassle-free. It typically takes around 21 days to complete the switch, during which customers receive regular updates on the progress. There are no exit fees for switching, so customers can change suppliers without any financial burden.

Smart Metering

Igloo Energy is a strong advocate for smart meters, helping customers monitor their energy consumption more accurately. They offer free smart meter installations, providing customers with real-time energy usage data, and personalised energy-saving tips.

Energy Efficiency and Sustainability

Igloo’s green credentials

Igloo Energy sources 100% of its electricity from renewable sources like wind, solar, and hydro. They are dedicated to creating a greener future by reducing carbon emissions and promoting energy efficiency.

Igloo Energy actively supports eco-friendly initiatives, such as providing energy-saving tips and investing in green technologies. They also encourage customers to adopt energy-efficient practices, like using LED bulbs and proper insulation.

Igloo Energy App

The Igloo Energy App is an intuitive, user-friendly platform that allows customers to manage their accounts, view energy usage, and receive personalised energy-saving advice. The app is available on both iOS and Android devices and helps customers stay in control of their energy consumption.

Awards and Recognition

Igloo Energy has received several awards and recognitions for its innovative approach, customer service, and commitment to sustainability. Some notable accolades include the 2021 Uswitch Energy Awards for Best Newcomer and Best Customer Service.

Customer Reviews

Igloo Energy has consistently received positive customer reviews across various platforms. Customers praise the company for its competitive pricing, excellent customer service, and focus on sustainability. Trustpilot, for instance, features a rating of 4.4 out of 5 stars for Igloo Energy, with over 6,000 reviews.

Financial Stability

As a growing company, Igloo Energy has demonstrated financial stability by maintaining a strong balance sheet and effectively managing its operations. The company has attracted investment from notable sources and continues to grow its customer base.

Regulatory Compliance

Igloo Energy is fully compliant with all relevant industry regulations, including the Ofgem Confidence Code. They adhere to strict guidelines on transparent pricing, accurate billing, and data protection, ensuring customers can trust them with their energy needs.

Comparing Igloo Energy to Competitors

When compared to other energy suppliers in the UK market, Igloo Energy stands out for its competitive pricing, renewable energy sourcing, and top-notch customer service. While some competitors may offer fixed tariffs, Igloo’s variable Pioneer tariff and Smart Home tariff still provide excellent value and flexibility for customers.


Based on our comprehensive review, it’s evident that Igloo Energy is a safe, reliable, and responsible energy supplier. Their commitment to excellent customer service, transparent pricing, renewable energy sourcing, and eco-friendly initiatives make them a great choice for UK households. If you’re considering switching energy suppliers, Igloo Energy should definitely be on your list.


  1. What is Igloo Energy’s fuel mix? Igloo Energy sources 100% of its electricity from renewable sources, including wind, solar, and hydro power.
  2. Are there any exit fees when leaving Igloo Energy? No, Igloo Energy does not charge exit fees for customers who wish to switch suppliers.
  3. How long does it take to switch to Igloo Energy? The switching process to Igloo Energy typically takes around 21 days.
  4. Does Igloo Energy offer smart meters? Yes, Igloo Energy supports smart meters and offers free installations to its customers.
  5. What payment methods does Igloo Energy accept? Igloo Energy accepts Direct Debit, bank transfer, and debit/credit card payments.

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Jack Williams

Jack is the founder of Energy Sanity. He has been analyzing the energy industry for over a decade now. His data-driven analysis have helped thousands save money on electricity bills. Jack holds a PhD in Electrical Engineering with a focus on Energy Economics.