M & S Energy Review | Who supplies their customers in 2020?

There are a ton of different brands out there that have taken the step into the energy market. With the Co-op transferring their company to Octopus in 2019, it’s no surprise that Octopus keep on growing and growing. Though, they weren’t the first company to partner with the brand.

No, prior to the Octopus had already partnered with other brands out there, with M & S Energy being one of the main ones. In 2018, Octopus signed a deal to take on all of the M & S customers, essentially making them a branch of their company now. So should you still look to sign up with M & S energy, or should you be looking elsewhere? Well, let’s look at a quick review of the company.

M & S Energy Review

Who Are

As you’ve probably guessed, M & S energy are an offshoot of the Marks and Spencers brand. They were launched back in 2008 with the help of energy giants SSE, and they’ve actually had a great reputation within the industry since them.

M & S had a long and successful decade in the industry energy before being taken over by Octopus. THey’ve been dedicated to using 100% renewable energy for a while now, so it’s clear to see that they’re a good green supplier.

Nowadays, M & S Energy is entirely supplied by Octopus Energy, so you’re better off looking at their brand if you’re going to switch over.

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The M & S energy sign up is very simple and they only generally offer one fixed 12 month contract to new customers, In the past, you may have been able to find other contract options, like variable rates.

However, you can also get three different options when you sign up to an M&S energy deal, with the options of a normal fixed contract, one designed to be used with a smart meter, or an Economy 7 rate too.

And Economy 7 rate is generally best for those who are going to be out of the house during the day, as prices increase during this time. However, in the evenings too offset the increase in price electricity is a lot cheaper. So, it’s a good option for 9 to 5 workers.

Can I Use M & S with a smart meter?

Yes, you can easily use M & S energy with your smart meter. Most modern companies nowadays are moving in a direction of working with smart meters, and if you don’t have one installed already, then you can easily request one free of charge from the company.

What is M & S customer Service like?

With 4.9 stars out of 5 stars on Trust Pilot, M & S Energy became one of the most trusted energy brands within the entire industry. Now that they’ve become part of Octopus, another company with an awesome customer service record, we can only see them going from strength to strength.

Is M & S a good company?

Just like the food sector of the brand, they’re well known for their high quality customer service and end product too. So yes, M & S are known for being a good and reliable company.

Is it easy to switch to M & S Energy?

If you want to switch over to M & S Energy, then the process is very simple and straight forward.

Can I cancel my contract with M & S Energy?

It’s very easy for you to cancel your contract with M & S energy if you want to move to another supplier. In fact, your new supplier should be able to do all of this for you.


All in all, although the brand sis now working under the Octopus umbrella, they’re very well known for being one of the better small suppliers within the energy industry. You can still sign up with M & S energy, and it might be worth doing this if you want to get a good energy contract.

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Jack Williams

Jack is the founder of Energy Sanity. He has been analyzing the energy industry for over a decade now. His data-driven analysis have helped thousands save money on electricity bills. Jack holds a PhD in Electrical Engineering with a focus on Energy Economics.